While your home loan is in process, you can use Element – our proprietary, all-in-one platform – to access your loan details. Element has unique features that allow our customers to complete much of the home loan process on their phones, tablets, computers, or mobile devices. Within Element, Waterstone Mortgage clients can:

• Apply for a mortgage loan
• Track the progress of their loan approval
• Download pre-approval letters
• View important messages and alerts about their loan process
• Securely upload documentation
• Electronically sign (eSign) documents
• Check the reviews they have given their loan originator(s)
• Use the “How to Close on Time” calendar feature
• Use mortgage calculators
• Manage their loan

If your loan is already closed, online access will depend on if your loan is still being serviced by Waterstone Mortgage or if your servicing has been transferred. If you are looking to make an online payment, please see the payment options section below. 

No, unless the Waterstone Mortgage corporate office will be collecting more than two payments before your loan is transferred to your new servicer. If the servicing hasn’t transferred by the third payment, we will mail you a loan statement. Once your loan transfers, you will begin receiving statements from your new servicer.

When the servicing of your loan has transferred, you will receive a notification called “Notice of Assignment, Sale, or Transfer of Servicing Rights” via secure email or by mail. This notification will contain your new servicer’s contact and payment mailing information.

Uploading documents into Element is an essential, secure, and easy part of the home loan process. Watch the video below to learn more: 

It's easy to create an account in our borrower platform, Element. Watch the video below for a detailed overview on setting up an Element account. Click here to access Element now.

If you are unable to log into your account you can either reset your password, or contact us directly for assistance accessing your account.

Yes, you can access your account by logging in with the email address you used to create the account or username. Once logged in, you can update your email address on file.

Please contact us directly for assistance accessing your account.

If you believe that your login information has been compromised, update your password immediately by logging into your account and going to your profile page.

For assistance in this matter, please contact us immediately.  

If you can't remember your password, you can reset it.

When it’s time to make your first mortgage payment to the corporate office of Waterstone Mortgage, you have several convenient options:

• Pay online, via ACH or debt card, utilizing the link that will be emailed to you by Waterstone Mortgage Payment Processing, closer to your first payment due date. This is the fastest and easiest way to make your monthly mortgage payment. There is no fee to pay online. If you do not receive said email, it is likely the servicing of your loan has transferred, and your first payment will be due to your new servicer. This option is not available for buydowns. 
• Pay by phone, via ACH or debit card. Contact our Customer Service team at 800.354.1149. For the ACH payment option, a bank’s routing and checking/savings account number will be required. There is no fee for this service.
• Pay by mail, using the First Payment Letter coupons provided in your closing documents. Please include the payment coupon with your check or money order. If you do not have your payment coupons, please write your Waterstone Mortgage loan number on the memo line of your check and mail to the address below:
  
  Waterstone Mortgage Corporation
  ATTN: Servicing
  17950 West Corporate Drive, Suite 100
  Brookfield, WI 53045

If you have any questions regarding your upcoming payment or need additional information, contact the Waterstone Mortgage Customer Service team:

CustomerService@WaterstoneMortgage.com
800.354.1149
Available Monday through Friday, 9:00 a.m. - 5:00 p.m. CT.

If the servicing of your loan has transferred to the Waterstone Mortgage Loan Servicing Center, you will receive an email from Waterstone Servicing Division. You may access your account here.

Auto pay can be set up once your loan transfers to its long-term servicer. Follow your servicer’s instructions for setting up auto pay, and contact them with any questions pertaining to automatic payments.